Last Updated: Dec. 19, 2016
Posted: Nov. 30, 2016
Posted: Nov. 30, 2016
Thank you very much for your continuous use of Pro-face products.
We have confirmed the following symptoms on SP5000 Series Power Box (SP-5B10).
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.
We have confirmed the following symptoms on SP5000 Series Power Box (SP-5B10).
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.
Symptom Descriptions
In the SP5000 Series Power Box (SP-5B10), we confirmed that the following symptoms occurred in rare cases.
- The red and green LED lamps on the front panel of SP5000 Series, flash alternately.
- SP5000 Series does not recognize touch operation.
Products and Versions Affected *1
Screen Editor [GP-Pro EX]:
| Product Model | PFXEXEDV40 |
|---|---|
| Target Version | GP-Pro EX Ver.4.00.000 to Ver.4.06.101 |
| How to confirm the version | [Help(H)] → [Version Information(A)] |
Smart Portal:
| Product Series | SP5000 Series Power Box |
|---|---|
| Target | SP-5B10 |
*1 Open Box (PFXSP5B40) and GP4000/3000 Series are not affected.
Measures
Update to GP-Pro EX Ver. 4.06.200 or later.→ Update to the latest version *2
*2 Member Registration (free) is required.
Inquiry
If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.
For contact information, please refer to the "Inquiry" page.