Last Updated: Mar. 29, 2017
Posted: Dec. 13, 2016
Thank you very much for your continuous use of Pro-face products.
We have confirmed the following symptoms on our HMI screen editor & logic programming software called GP-Pro EX Ver. 3.0.
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.
Symptom Descriptions
The following symptom might appear on the target products below.
- To those who have gotten the Interlock setting enabled
When you touch an area where Interlock is enabled on a GP unit, an alarm sound might be heard.
- To those who use GP-Viewer EX
Refer to "Important notification to customers using GP-Viewer EX"
- To those who use the Recovery Tool
Refer to "Important notification to customers using Recovery Tool"
Products and Versions Affected
HMI Screen Editor & logic programming software, GP-Pro EX:| Product Model | PFXEXEDV30 |
|---|---|
| Target Version | GP-Pro EX Ver. 3.00.000 to Ver. 3.01.203 |
| How to confirm a version | Click on [Help(H)]→[Version Information(A)] to confirm |
Programmable HMI:
| Target Models | All models for GP4000 Series (except GP4100/GP4000M/GP4000H Series) | |
|---|---|---|
| Revision | GP4000 Series | |
| PFXGP4201TAD* | E,1 | |
| PFXGP4301TAD* (Standard Model) | F,1 | |
| PFXGP4301TAD* (W Model) | G,1 | |
| PFXGP4401TAD* (Standard Model) | H,1 | |
| PFXGP4401WAD* (W Model) | G,1 | |
| PFXGP4501TAA* (Touch Panel: Analog, Power Type: AC) | I,1 | |
| PFXGP450*TAD* (Touch Panel: Analog, Power Type: DC) | M,1 | |
| PFXGP4501MAA* (Touch Panel: Matrix, Power Type: AC) | J,1 | |
| PFXGP4501TMD* (Touch Panel: Matrix, Power Type: DC) | N,1 | |
| PFXGP4601TAA* (Touch Panel: Analog, Power Type: AC) | I,1 | |
| PFXGP460*TAD* (Touch Panel: Analog, Power Type: DC) | M,1 | |
| PFXGP4601MAA* (Touch Panel: Matrix, Power Type: AC) | J,1 | |
| PFXGP4601TMD* (Touch Panel: Matrix, Power Type: DC) | N,1 | |
GP4000R Series | ||
| PFXGP4301TADR | B,1 | |
| PFXGP4401TADR | D,1 | |
| PFXGP4501TADR | F,1 | |
| PFXGP4601TADR | G,1 | |
| How to check the revision number | Refer to this page. | |
| System Program Version | Earlier than Ver. 4.4.16 | |
| How to confirm a version | On the offline menu of the main unit. | |
Measures
Update to GP-Pro EX Ver. 3.10.000 or later.
Update to the latest version *1
*1 Membership registration (free of charge) is required.
Contact
If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.