Posted：2019/5/10
Thank you very much for your continuous use of Pro-face products.
We have confirmed the following symptom on SP5000 Series Box Module (model: PFXSP5B10) and SP5000X Series Box Module (model: PFXSP5B90).; The LINE output feature does not run.
We will report about this issue as described below.
We sincerely apologize for any inconvenience this may cause you.
We will try to further improve our products’ quality and appreciate your understanding and cooperation.
Symptom Descriptions
The LINE output feature does not run on SP5000 Series Power Box (model: PFXSP5B10) and Box Module (model: PFXSP5B90).
Target Products
Use with the products below.
Screen creation software「GP-Pro EX」:
Smart Portal:
Screen creation software「GP-Pro EX」:
| Product Model： | PFXEXEDV40 |
|---|---|
| Target Version： | Ver. 4.08.200以下 |
| How to confirm the version | Select [Help(H)] → [Version Information(A)] to check the version. |
Smart Portal:
| Product Series: | SP5000 Series | SP5000X Series |
|---|---|---|
| Module Type | Power Box | Box Module |
| Target Model： | PFXSP5B10 | PFXSP5B90 |
Cause
We found a software bug on the firmware of SP5000 Series and SP5000X Series.
Solutions
Contact
If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.