Thank you very much for your continuous use of Pro-face products. We have confirmed the following symptoms on GP4000M Series. The symptom and corrective measures for this problem are indicated below. We sincerely apologize for any inconvenience this may cause.
Symptom Descriptions
In the following target versions of the HMI Screen Editor & logic programming software, "GP-Pro EX", after transfer the project file to the GP4000M series with the transfer tool and the memory loader, the GP4000M series is in the process of starting (the screen after the first start indicator is displayed), the screen may go black and No response of touching the screen.
Products and Versions Affected
HMI Screen Editor & logic programming software, GP-Pro EX:
| Product Model | PFXEXEDV27, PFXEXEDV30 |
|---|---|
| Target Version | GP-Pro EX Ver 2.70.000 to Ver 3.01.203 |
| How to confirm a version | Click on [Help(H)]→[Version Information(A)] to confirm |
| Target Models | All models for GP4000M Series | |
|---|---|---|
| Revision | PFXGM4201TAD | PV:05 RL:14 SV:7.0 or later |
| PFXGM4301TAD | PV:05 RL:16 SV:7.0 or later | |
| PFXGM4B01D | PV:05 RL:7 SV:7.0 or later | |
| How to check the revision number | Refer to this page. | |
| How to confirm a version | On the offline menu of the main unit. | |
Measures
Update to Latest GP-Pro EX
Update to the latest version (link is external)
Membership registration (free of charge) is required.
Contact
If you have any inquiries, please contact our sales office in your region.For contact information, please refer to the "Inquiry" page.