Troubleshooting
Except for the lack of a wired network connection, the Intel® PRO/Wireless 2011B LAN Adapter is just like any mobile network adapter. The troubleshooting techniques that apply to mobile network adapters in general also apply to the Intel PRO/Wireless 2011B LAN Adapter.
For an adapter to communicate with an access point:
-
The Network Name (SSID) of the adapter and access point must match.
-
If the WEP encryption option is enabled on the access point, the adapter must support this option, and the adapter and access point must use the same encryption keys.
Short RF Preamble Setting must be configured correctly in a multi-vendor LAN.
For more information, see the troubleshooting section in the Intel® PRO/Wireless 2011B LAN
Access Point User's Guide. To view this guide, click View Other Guides on the
left side of this window.
For general troubleshooting tips, click here.
For more specific troubleshooting tips, click the link below for your version of the Windows operating system.
General Troubleshooting Tips
Use the Latest Release of Your Intel CD
If you have more than one Intel CD for your Intel
PRO/Wireless 2011B LAN products, always use the Intel CD with the highest version
number.
Use the Latest Version of PROSet II
The Intel® PRO/Wireless LAN software included in this release supports the
following:
- Intel® PRO/Wireless 5000 LAN CardBus Adapter
- Intel® PRO/Wireless 2011/2011B LAN Adapter
- Intel® PRO/100 Adapters
Windows 2000 Troubleshooting Tips
To diagnose problems, use the tools provided by Windows 2000.
-
The workstation cannot associate to the Intel PRO/Wireless 2011B LAN Access Point.
Verify the adapter Network Name (SSID) matches the Network Name of the access point. Refer to the Intel PRO/Wireless 2011B LAN
Adapter and Access Point User's Guides
for details on how to configure the WLAN access point and adapter. To view
these guides, click View Other Guides on the left side of this window.
-
Degraded performance from the Intel PRO/Wireless 2011B LAN Adapter is detected.
Verify that the adapter is firmly seated in a PC Card slot.
Verify that the protruding end containing the adapter antenna is not damaged.
Verify that the Diversity setting on the WLAN Adapter
property page matches the antenna configuration for the associated network access point. See your network administrator for more information.
-
Non-functioning adapter LED. For more information on the LED indicator, click
here.
Verify that the adapter SSID matches the SSID of the access point.
Windows* 95/98 Troubleshooting Tips
Use the tools provided by Windows 95/98 and LAN analyzers such as FTP Software
NETXRAY* or Novell LAN analyzer* to diagnose problems. Some common problems exhibited when the Intel PRO/Wireless 2011B LAN Adapter has not been properly installed include:
-
Windows 95/98 does not recognize the Intel PRO/Wireless 2011B LAN Adapter when installed.
-
Verify that Windows 95/98 PC Card support is installed.
-
Verify the computer has a Plug and Play BIOS.
-
The driver fails to load.
-
A resource conflict could exist. Use the
Device Manager
to resolve resource conflicts. Select the
System icon from the
Control Panel. Select the
Device Manager
tab.
-
The workstation cannot associate to the Intel PRO/Wireless 2011B LAN Access Point.
-
Verify the adapter Network Name (SSID) matches the Network Name of the access point. Refer to the Intel PRO/Wireless 2011B LAN
Adapter and Access Point User's Guides
for details on how to configure the WLAN access point and adapter. To view
these guides, click View Other Guides on the left side of the window.
-
Degraded performance from the Intel PRO/Wireless 2011B LAN Adapter is detected.
-
Verify that the adapter is firmly seated in a PC Card slot.
-
Verify that the protruding end containing the adapter antenna is not damaged.
-
Verify that the
Diversity
setting on the WLAN Adapter
property page matches the antenna configuration for the associated network access point. See your network administrator for more information.
-
Perform a self-test on the adapter using the
WLAN Info Adapter Diagnostics
page.
-
Associate the adapter with a different access point.
-
Network drive mappings disappear when the laptop suspends or the adapter is removed then reinserted. Windows 95/98 does not restore Netware* network drive mappings under these conditions.
-
Log out and log in again, or restart the machine to restore the connections.
-
Non-functioning adapter LEDs. For more information on the LED indicator, click
here.
-
Verify that the adapter Network Name (SSID) matches the Network Name of the access point.
-
An computer associates with an access point, but Wireless LAN Utilities fails to discover
the access point
or work properly.
-
The Wireless LAN Utilities are closely integrated with the wireless adapter driver software. Investigate for system resource conflicts and reload or reconfigure driver software as needed.
Windows CE Troubleshooting
The following problem scenarios could be encountered when using the Intel PRO/Wireless 2011B LAN Adapter in a Windows CE
environment.
The Windows CE Device Does Not Recognize the Adapter
The device may display an
Unidentified PC Card Adapter
window when the Intel PRO/Wireless 2011B LAN Adapter is inserted into the
device.
This probably means the Intel PRO/Wireless 2011B LAN 32-bit Windows CE driver was not loaded or was loaded incorrectly. If this is the case the driver files require reinstallation.
For more information, click here.
To verify that the handheld computer recognizes the Intel PRO/Wireless 2011B LAN Adapter:
-
Tap
Start, select
Settings, and
Control Panel.
-
Double-tap the
System
icon.
-
The
Expansion Slot
in the System
section of the
System Properties
window should list
Low_Power_Ethernet.
-
This window displays the type of processor the handheld computer uses.
-
If the handheld computer does not recognize the Intel PRO/Wireless 2011B LAN Adapter and does not display an
Unidentified PC Card Adapter
window, remove and reinsert the adapter.
If the handheld computer has an adapter locking mechanism, verify that it is engaged after the adapter has been re-inserted.
An IP Address Is Not Recognized by the Handheld Computer
Remove and reinsert the adapter for changes to the IP address to take effect once the
Network
program has been run from the Windows CE
Control Panel.
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