Troubleshooting

Performing Pings

An access point sends a ping packet to a computer and waits for a response. Use pings to evaluate signal strength between two stations. The other station can exist on any access point interface.

NOTE: This ping operates at the MAC level and not at the Internet Control Message Protocol (ICMP) level.

No pings returned or fewer pings returned than sent can indicate a communication problem between the access point and the other station.

To ping another station:

  1. Select the Show Mobile Units screen from the Main Menu .
  2. Select Regular from the Show Mobile Units screen.
  3. Press the TAB key to highlight the MAC address of the station to ping.
  4. Select Ping-[F1] to display the Packet Ping Setup screen:
  5. Enter the number of echo requests ( 1 to 539 ), length of packets in bytes ( 1 to 539 ) and data content in hex ( 0x00 to 0xFF ).
  6. Select Start-[CR] to begin. The access point dynamically displays packets transmitted and received.

Before Contacting Support

If you have problems with your wireless network, check the following before contacting the Intel® Support Center:

Verify access point operation:

Identify wired network problems:

Check network wiring and topology for proper configuration:

If performance is slow or erratic:

For more troubleshooting information, browse the Intel Customer Support Web site
( http://support.intel.com ).

 


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