NoteImportant
Posted: Jul. 31, 2014
Thank you very much for your continuous use of Pro-face products.
We have confirmed touch issue for GP3500 Series and GP3600 Series.
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.
We have confirmed touch issue for GP3500 Series and GP3600 Series.
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.
Symptom descriptions
When a screen is touched, it may not react.
Applicable Models
| Model No. | Objective DATE Cord |
|---|---|
| AGP3600-T1-AF-FN1M AGP3600-T1-AF AGP3600-T1-AF-M AGP3600-T1-D24 AGP3600-T1-D24-CA1M AGP3600-T1-D24-FN1M AGP3600-T1-D24-M AGP3650-T1-AF AGP3650-T1-AF-M | 09/13(produced in Sep 2013) |
| AGP3500-T1-AF AGP3500-T1-AF-D81K AGP3500-T1-AF-FN1M AGP3500-T1-D24 AGP3500-T1-D24-CA1M AGP3500-T1-D24-D81K AGP3500-T1-D24-FN1M AGP3500-T1-D24-M AGP3550-T1-AF-M |
Objective Models And DATE Cord List
The DATE code can be determined by the identification label that are placed on the main unit. In the following example, "DATE 01/04" means "produced in January 2004".
Measures
Please send back to our repair center for exchange parts.
Inquiry
If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.
For contact information, please refer to the "Inquiry" page.