Important Notification to customers that are using security feature of GP-Pro EX Ver. 3.10 or later

NoteImportant

Posted: Dec. 12, 2014

Thank you very much for your continuous use of Pro-face products.
We have confirmed the following symptoms at security feature on GP-Pro EX Ver. 3.10 or later.
The symptom and corrective measures for this problem are indicated below
We sincerely apologize for any inconvenience this may cause you.

Symptom descriptions

When using security feature, HMI screen sometimes is frozen by the following operations.

When dialog window of security authentication screen is displayed.
When the numeric keypad to enter User ID in dialog window of security authentication screen is touched.

Setting conditions of symptoms occur	Security setting and User ID mode are enabled. (This symptom does not occur at the level mode) ([Common Setting(R)] → [Security(Q)] → [Security Password(P)] → [Enable Security Function is checked] → [Add User ID is checked])

Applicable combination of products

Editor [ GP-Pro EX]:

Product model	PFXEXEDV30 to PFXEXEDV40
Target Version	GP-Pro EX Ver. 3.10.000 to Ver. 4.01.000
How to confirm the version	[Help (H)] → [Version Information (A)]

Programmable HMI:

GP4000 Series	ALL (excluded GP4000M and GP4100)
LT4000M Series	ALL

Measures

For GP-Pro EX Ver. 3.10.000 to Ver. 3.60.100 Download and install the following module
→ GP-Pro EX Update Module (Ver. 3.60.200 or later)

For GP-Pro EX Ver. 4.00.000 to Ver.4.01.000 Download and install the following module
→ GP-Pro EX Update Module (Ver. 4.03.000 or later)

To download the module, free member registration for “Otasuke Pro!” is required.

Inquiry

If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.