Posted: Dec. 13, 2016
Thank you very much for your continuous use of Pro-face products.
We have confirmed the following symptoms on our Remote Monitoring Software GP-Viewer EX.
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.
Symptom Descriptions
The following symptom might appear on the target products below.
The following error message might appear at the startup of GP-Viewer EX depending on a version of GP-Viewer EX you use.
Error Message: [RFAA033: Server operating system version is unsupported.]
Products and Versions Affected
HMI Screen Editor & logic programming software, GP-Pro EX:| Product Model | PFXEXEDV30, PFXEXEDV31, PFXEXEDV35, PFXEXEDV40 |
|---|---|
| Target Version | GP-Viewer EX Ver. 2.00.000 to Ver. 3.04.100 |
| How to confirm a version | Click on [Help(H)]→[Version Information(A)] to confirm |
Programmable HMI:
| Target Models | All models for GP4000 Series (except GP4100/GP4000M/GP4000H Series) | |
|---|---|---|
| Revision | GP4000 Series Target revision or later | |
| PFXGP4201TAD* | E,1 | |
| PFXGP4301TAD* (Standard Model) | F,1 | |
| PFXGP4301TAD* (W Model) | G,1 | |
| PFXGP4401TAD* (Standard Model) | H,1 | |
| PFXGP4401WAD* (W Model) | G,1 | |
| PFXGP4501TAA* (Touch Panel: Analog, Power Type: AC) | I,1 | |
| PFXGP450*TAD* (Touch Panel: Analog, Power Type: DC) | M,1 | |
| PFXGP4501MAA* (Touch Panel: Matrix, Power Type: AC) | J,1 | |
| PFXGP4501TMD* (Touch Panel: Matrix, Power Type: DC) | N,1 | |
| PFXGP4601TAA* (Touch Panel: Analog, Power Type: AC) | I,1 | |
| PFXGP460*TAD* (Touch Panel: Analog, Power Type: DC) | M,1 | |
| PFXGP4601MAA* (Touch Panel: Matrix, Power Type: AC) | J,1 | |
| PFXGP4601TMD* (Touch Panel: Matrix, Power Type: DC) | N,1 | |
GP4000R Series Target revision or later | ||
| PFXGP4301TADR | B,1 | |
| PFXGP4401TADR | D,1 | |
| PFXGP4501TADR | F,1 | |
| PFXGP4601TADR | G,1 | |
| How to check the revision number | Refer to this page. | |
Measures
Update to GP-Viewer EX Ver. 3.50.000 or later.
Update to the latest version *1
*1 Membership registration (free of charge) is required.
Contact
If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.