Notice for users of PS5000 Series Slim type, PS-5711W and PS-5811W, with HDMI on Windows 10

Posted: Jul. 12, 2018

Thank you very much for your continuous use of Pro-face products.
We have confirmed the following symptom on PS5000 Series Slim type, PS-5711W / PS-5811W, with HDMI on Windows® 10.
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.

Symptom Descriptions

Symptom occurs at the following conditions.

Used OS: Windows® 10 IoT Enterprise 2016 LTSB (64bit)
Operation: In the case that we connect a monitor with HDMI port during booting up.

“Blue screen” appears at booting up. The system cannot boot up.
After the system booted up without HDMI, it will be no problem even if you used HDMI after that.

Products and Versions Affected

Industrial Personal Computer (IPC):

Product Name	PS5000 Series Slim Type (PS-5711W / PS-5811W)
Product Model# ^*1	PFXPS2HN3D8B**** PFXPS2KN3D8B****
Target OS ^*2	Windows® 10 IoT Enterprise 2016 LTSB (64bit)
Target Software Version	SV 1.0
How to Confirm Software Version	Click here.

*1 The general Windows® 10 which you installed by yourself also becomes Target OS.

*2 “B” of the 12th character in Part Number means Window® 10 installed.

Measures

We have found that the symptom was caused by a bug peculiar to Intel® display driver. Only if you replaced into the improved driver, you can resolve this problem.

Please update your display driver with the new driver below:

Download display driver for PS5000 Series Core i3 model ^*3

*3 Membership registration (free of charge) is required.

Contact

If you have any inquiries, please contact our sales office in your region.

For contact information, please refer to the "Inquiry" page.