Customer Story for semiconductor - Air Liquide Electronics Systems Asia

The Highly Convenient Connectivity Allows Easy Integration with Multiple Brands of Controllers, Greatly Shortening the Development Time and Reducing Costs

ALES Asia has been actively seeking new HMI suppliers. However, semiconductor customers have stringent demands for changing components, with the brands, technologies, specifications, and performance of products all having to go through multiple levels of reviews and evaluations. In the testing phase, the team at Schneider Electric for its Pro-face brand offered full support for the conversion. It provided testing samples and assisted with connection settings and software conversion in real time.

Since the Pro-face HMI supports a comprehensive variety of communication formats and can quickly integrate and connect with a majority of brand controllers in the market, no technical difficulties were encountered during the process of conversion when resetting and connecting with the Pro-face HMI, even though the controllers and other master/slave systems and parts used by ALES Asia include a variety of brand products. The time spent in the testing phase was also shorter than expected. Furthermore, since creating projects in the GP-Pro EX editing software could generate tags based on imported files, further edits to files in the software could also be done by importing tags to update the files, thus reducing the time spent and potential human errors in manually creating tags. Moreover, since the Pro-face HMI supports uploading and downloading program data without restrictions, engineers may directly backup or modify programs on-site through the human-computer access policy when they need to correct the programming during testing and tuning for a customer or the factory, but they don’t have the original program file. Data compiled during development show that the functional advantages of the Pro-face HMI and editing software reduced a project's establishment and modification time by at least 5 days of total working hours, a significant reduction.

Certified by ATEX for Safety in Potentially Explosive Atmospheres, Guarantees Stable Quality and Reliability; Supplier Provides Quality Technical Support and a Stable Supply of Products

ALES Asia's solutions involve designing, manufacturing, and selling large amounts of special gases and liquid delivery systems to Air Liquide affiliates in different countries. In addition to complying with the import/export regulations of different countries, user operations and safety must also be guaranteed; therefore, ALES Asia uses the highest standards for both product certifications and the control of quality stability. The Pro-face HMI SP5000 and GP4000 series are certified by ATEX and relevant international certifications for safety in potentially explosive atmospheres, meeting the demands of ALES Asia in terms of product performance, quality, explosion resistance specifications, and price. To date, no serious problems he occurred for end users operating ALES Asia products using the Pro-face HMI. Although there were one or two incidents where customers reported connection failures with controllers, the sources of the problems were quickly found and eliminated with the support of the Pro-face OEM and its agents. In the early days of the development and conversion process at ALES Asia, even though ALES Asia had only made a small number of orders, the Pro-face team still took into account the needs of ALES Asia and provided a lot of support and services. After the products went into mass production, Pro-face also worked with distributors and endeavored to satisfy the requirements of ALES Asia by preparing stock in advance to ensure a stable delivery time. ALES Asia considers the Pro-face team to be a trustworthy partner due to their considerate attitude towards customers. In the future, ALES Asia will also be very willing to select Pro-face solutions as their number one choice of supplier.