NoteImportant
Posted: 2023.09.15
Thank you for your continued patronage of our products.
We would like to report that the following symptoms have been confirmed to occur in customers using PFXGP4114T2D products.
We sincerely apologize for any inconvenience may cause.
Symptom
Communication error will be happened with Error code ”RHAA065" during Ethernet communication
The MAC address was not being written. can check this abnormality in the Ethernet settings of products.
Target Products
The following products may have the symptom
Target models:
| Model | PFXGP4114T2D |
|---|---|
| Product Serial Number range and manufacturing Date Code | Serial Number : 139010D064006~139010D0073264 Date Code : 04/23, 05/23, 06/23, 07/23 |
The method how can check the serial number information
- From the label on the group packing box
- From the label on the individual product packing box
- From the product label on the product body
The method how can check the date code information
- From the product label on the product body
Countermeasures
Please return it to our repair center for repair.
Contact us
If have any questions regarding this matter, please contact the Proface Customer Care Center linked below.
Proface Customer Care Center Contact Windows
Proface Customer Care Center Contact Windows